Terms & Conditions

Last updated: 11 November 2026

1. About these terms

These terms apply to all tours, activities, vehicle hire, transfers and travel services booked with Ghislain Travel & Tours, through this website, WhatsApp, email or phone.

2. Bookings and confirmation

A booking is confirmed once payment is received and we confirm availability. If a date is not available, we offer another date or a full refund. Prices are per person unless stated otherwise.

3. Payment

• Online bookings: full payment at checkout by card, instant EFT or SnapScan through PayFast
• Multi-day trips and packages: a 50% deposit, with the balance due 14 days before departure
• Vehicle hire and coach charter: as stated on your quote
• Invoices for schools and companies: payable by EFT before the service date

4. Cancellations by you

• Day tours, activities and transfers: free cancellation up to 48 hours before the start time; no refund within 48 hours
• Multi-day trips: full refund up to 14 days before departure, 50% refund 7 to 13 days before, no refund within 7 days
• Third-party costs already paid (such as flights, ferry tickets or non-refundable accommodation) follow the supplier's own rules

5. Weather and safety

Ocean and air activities depend on weather and sea conditions. If an operator cancels for safety, we move your booking to another date or refund you in full. We may change a route or stop for safety or operational reasons.

6. Activities

Shark cage diving, hookah diving and paragliding are run by licensed partner operators. You may be asked to sign their indemnity and to meet health, age or weight requirements. Please tell us about medical conditions when booking.

7. Hunting safaris

Hunting safaris are run with licensed professional hunters on registered reserves and comply with South African hunting and permit regulations. Trophy fees and export permits are quoted separately.

8. Your responsibilities

• Be ready at the agreed pickup time
• Carry valid ID or passports and any visas needed
• Follow your guide, driver or instructor's safety instructions
• Look after your own belongings

9. Travel insurance

We strongly recommend travel insurance covering cancellation, medical costs and personal belongings.

10. Liability

We take reasonable care in arranging your trip. To the extent the law allows, we are not liable for loss, injury or delay caused by events outside our control or by third-party suppliers. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008.

11. Governing law

These terms are governed by the laws of the Republic of South Africa.