Privacy Policy

Last updated: 11 November 2026

1. Who we are

Ghislain Travel & Tours ("we", "us") is a travel agency, tour operator and transport provider operating across South Africa. We are the responsible party for the personal information you share with us, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA). Contact: info@ghislaintravelandtours.co.za, 082 225 6225.

2. What we collect

When you book or enquire, we collect only what we need to arrange your trip:

• Your name, phone number and email address
• Travel dates, number of guests, pickup and drop-off addresses
• Flight numbers, and passport or ID details where a supplier (such as an airline, ferry, lodge or activity operator) requires them
• Special requests such as dietary needs, child seats or medical information relevant to an activity
• Payment confirmation details. Card payments are processed by PayFast; we never see or store your card number

3. How we use it

• To confirm, arrange and manage your bookings
• To share the necessary details with suppliers such as accommodation, Robben Island ferries, boat operators, paragliding instructors and park authorities
• To contact you about your trip by phone, WhatsApp or email
• To meet legal, tax and accounting duties
• To send offers only if you have agreed to receive them; you can opt out at any time

4. Payments

Online payments are handled by PayFast, a PCI DSS compliant payment provider. Your card details are entered on PayFast's secure page and are not shared with us.

5. WhatsApp and website forms

Some forms open a WhatsApp message on your own device. Nothing is sent until you press send. WhatsApp is operated by Meta and its own privacy policy applies. Your trip cart is stored only in your own browser.

6. Sharing

We never sell your information. We share it only with suppliers needed to deliver your booking, our payment provider, and authorities where the law requires it.

7. How long we keep it

We keep booking records for as long as the law requires for tax and accounting (usually five years) and delete or anonymise them after that.

8. Your rights

Under POPIA you may ask to see the information we hold about you, ask us to correct or delete it, object to its use for marketing, and lodge a complaint with the Information Regulator (inforegulator.org.za).

9. Cookies

This website uses only the browser storage needed to remember your trip cart. We do not use advertising cookies.

10. Contact

Questions about privacy can be sent to info@ghislaintravelandtours.co.za or via WhatsApp on 082 225 6225.